WARRANTY & RETURNS
All NUSA Design items are covered by a 90 day warranty against manufacturing defects which occur outside of normal wear and tear. The warranty period begins from the original date of purchase. Proof of purchase, a NUSA Design invoice or a retail shop receipt, photos of the warranty related issues and a filled out Warranty Request Form are required to be eligible for repair or replacement. There is no refund option for issues relating to warranty.
As retail stores do not handle warranty issues, NUSA Design requests that all warranty inquiries are sent directly to firstname.lastname@example.org and physically attached to the item(s) being returned. Please allow NUSA Design up to 72hrs to inform you about the qualification for warranty repair or replacement and to inform you about further actions to be taken.
After we approve the warranty issue, we will send you an email with a ‘prepaid return label’ and further information about the shipping. You have 30 days after we have sent you the ‘pre-paid return label’ to send the items back to us. After we receive the warranty items, we will send you back the repaired or replaced items as soon as we can.
All repair, replacement and sending costs will be for our account.
WARRANTY REQUEST FORM
RETURNS & EXCHANGES
Purchases from the NUSA Design webshop can be returned within 30 days after purchase for either a refund or an Item exchange. Return items must be untreated, unworn, tags attached, and undamaged (cover bag included). We need a proof of purchase, the NUSA Design invoice and a filed out Nusa Returns Form to process your return. This form should be filled out and emailed to email@example.com and physically attached to the items being returned.
Items marked with “Sale” cannot be returned.
For all return items the buyer is responsible for the return shipping costs to NUSA Design. For exchanged items, the shipping costs are for the buyer. Nusa Design will refund or ship the exchanged items after receiving and processing the items you are returning.
We will try our very best to exchange items as soon as possible, but we cannot guarantee the availability of an item you are looking to exchange or hold items until the return items are received.
REFUNDS OR EXTRA COSTS
We strive to process the refund as quickly as possible. You will be notified via email once your refund has been processed. All applicable transfer costs for a refund on returned items will be charged to your account.
For exchanged items with a price difference for higher priced items, NUSA Design will charge you the surplus amount for the extra costs before shipping the exchanged items.
For exchanged items with a difference for lower priced items, NUSA Design will refund you the surplus amount as soon as possible.
INCORRECT ITEM SHIPMENT
In the case of an incorrect item shipment, please let us know by filling in the Nusa Returns Form, including the Proof of purchase. After the shipment of the incorrect item has been processed, NUSA Design will send an email with a ‘prepaid return label’ and further information. The items must be untreated, unworn, tags attached, and undamaged (cover bag included).
You have 30 days after we send you the ‘pre-paid return label’ to send the items back to us. After we receive the incorrect items, we will send you back the correct items as soon as we can.
NUSA Designs has several return addresses and will inform you via email which to use.